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Frequently asked questions
Pleae find a list of our most commonly asked questions below, if the question you are looking for isn't listed please contact us on 01482 221256 and we will be happy to help you.

 How do I pay my outstanding balance?
Your balance can be paid by calling us on 01482 221256.
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 When is my outstanding balance due?
All packages must be paid for a month before the date of travel. If this is likely to cause a problem please contact us at your earliest convenience.
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 Can I change my hotel?
Hotels can be changed upon payment of the appropriate difference in package price (Some hotels do charge a cancellation fee in this case, this will be confirmed to you before the amendment is completed
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 Can I change my show?
If you would like to change the show that you are booked into please contact us at your earliest possible convenience. All tickets once purchased are non-exchangeable and non-refundable, however we will endeavour to change you over without charge, unfortunately this is not always possible.
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 I have booked a matinee performance but my hotel check in is in the afternoon, what should I do?
We can request for you an early check in, however all of the hotels we offer will provide the facility to look after your luggage should a room not be available early and allow you to check in after the show.
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 What is the theatre dress code?
Most theatre's have a smart / casual dress code with most clothing being acceptable, although we would advise against torn denim and sports shirts.
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